Journal of Research Administration

Shuying Zhang1 and Supot Rattanapun2 PDF

Amid the demographic shifts brought about by China’s three-child policy and the growing participation of women in the labor market, the demand for equitable and high-quality childcare services for infants aged 0–3 has intensified. This study investigates the evolution of childcare policy in Chongqing from 2015 to 2024 through an integrated approach combining policy analysis, literature review, and field research conducted between 2022 and 2025. The findings reveal that despite the government’s efforts to expand childcare access, structural inequalities persist. Key challenges include imbalanced resource distribution between urban and rural regions, fragmented coordination among governmental departments, shortages of trained childcare personnel, limited financial incentives, and unresolved tensions between work and family responsibilities. In addition, insufficient public awareness and unclear policy accountability mechanisms continue to hinder sustainable policy outcomes. The analysis highlights a notable gap between national policy intentions and local implementation, particularly in areas of affordability, inclusiveness, and service coverage. Drawing on international best practices, the study proposes a multi-level governance framework aimed at strengthening policy coherence and implementation capacity. The proposed framework emphasizes: (1) a coordinated city–district supervision mechanism to ensure accountability; (2) diversified financing models integrating public and private resources; (3) performance-based regulatory systems to enhance service quality; and (4) mechanisms that encourage community engagement and parental participation. These recommendations are expected to reduce regional disparities, foster long-term institutional resilience, and align China’s childcare policy with the objectives of the Sustainable Development Goals (SDGs).  

1 Mohammad Tawfeeq A Alzoori, 2 Dhakir Abbas Ali PDF

This study explores the influence of employee engagement on sustainable human resource practices (SHRP) within Saudi medium-sized enterprises (SMEs), emphasizing the mediating role of digital skill development (DSD). As Saudi Arabia advances toward its Vision 2030 goals—centered on economic diversification and environmental sustainability—SMEs are vital contributors to organizational innovation and responsible workforce management. Grounded in the Resource-Based View (RBV), this study employs a quantitative, deductive research design and gathers data through a structured survey administered to 384 employees and HR professionals across various Saudi SMEs. Structural equation modeling (PLS-SEM) was used for data analysis. The findings reveal that employee engagement significantly and directly affects SHRP, highlighting the importance of fostering employee commitment, recognition, and involvement in sustainable practices. Moreover, digital skill development partially mediates this relationship, demonstrating that engaged employees who are digitally competent can more effectively support and implement sustainability-focused HR strategies. While digital skills enhance the impact of engagement, the strongest influence on SHRP remains the employee engagement factor itself. These results offer both theoretical and practical contributions by linking engagement and digital capabilities within a unified HRM sustainability model. For HR leaders, the implications are clear: to meet long-term performance and sustainability objectives, SMEs must simultaneously invest in engaging their workforce and enhancing digital readiness.  

1 Mohammad Tawfeeq A Alzoori; 2 Dhakir Abbas Ali PDF

In the context of rapid digital transformation and growing sustainability demands, small and medium-sized enterprises (SMEs) in Saudi Arabia face increasing pressure to modernize their human resource management (HRM) practices. This study develops a conceptual framework that examines the combined influence of artificial intelligence (AI) and employee engagement on sustainable HRM practices, with a particular focus on the mediating role of digital skill development. Drawing upon the Sustainable HRM theory, the Resource-Based View (RBV), and the Technology Acceptance Model (TAM), the framework captures the interplay between technological innovation, human capital, and organizational sustainability. While existing literature addresses these variables in isolation, few studies have integrated them into a cohesive model, especially within the unique socio-economic and digital context of Saudi Arabian SMEs. This research addresses that gap by proposing that digital skill development enables employees to effectively utilize AI systems and enhances their engagement in sustainability-driven HRM initiatives. The framework also underscores how digitally capable and engaged employees can become catalysts for sustainable organizational practices. The study provides practical implications for HR managers, SME leaders, and policymakers by emphasizing the need for targeted digital training, strategic engagement practices, and supportive infrastructure to promote sustainable HR outcomes. It also offers a theoretical foundation for future empirical validation. This integrative approach offers a timely contribution to the evolving discourse on digitalization, engagement, and sustainability in human resource management.  

K. Ramya PDF

In recent years, the growing preference for natural and Ayurvedic alternatives has fueled a renewed interest in traditional herbal remedies for personal care. Among these, Pathimugam (Caesalpinia sappan L.) has been traditionally celebrated in South India for its detoxifying and therapeutic properties. This study describes our formulation and preliminary evaluation of a polyherbal hair oil infused with Pathimugam wood. We combined it with coconut oil, castor oil, fenugreek seeds, curry leaves, and optional hibiscus petals to create a scalp-friendly oil aimed at addressing common issues such as dandruff and dryness. Through a combination of laboratory-based physicochemical assessments, antimicrobial assays, and a short-term user trial, we evaluated the stability and effectiveness of the formulation. The results were promising, showing good viscosity, ideal pH, notable antimicrobial activity, and positive user feedback. These findings suggest that Pathimugam-based oil may offer a safe, well-tolerated, and effective natural alternative for scalp care.  

Ahmad Mubaraq1; Muh. Natsir2; Tajuddin3; La Ode Suriadi4; Muhammad Syarif5; Heppi Millia6; Muh. Yani Balaka7; Saemu Alwi8; Muh. Nur Afiat9; Zainuddin Saenong10; Lapipi11 PDF

This study aims to analyze the influence of investment, labor productivity, household consumption, government expenditure, and technology on the economic growth of regencies/cities in Southeast Sulawesi Province. This study uses secondary data from the Central Bureau of Statistics in the form of panel data covering 17 regencies/cities in Southeast Sulawesi Province for the period 2017-2024. The analysis method used is panel data regression to determine the influence of independent variables on the dependent variable. The results of the study indicate that partially investment has a positive and significant effect on economic growth, labor productivity has a positive and significant effect on economic growth, household consumption has a positive and significant effect on economic growth, government expenditure has a positive and significant effect on economic growth, technology has a positive and significant effect on economic growth. Simultaneously, investment, labor productivity, household consumption, government expenditure, and technology have a significant effect on economic growth in Southeast Sulawesi Province. The implication is that regional economic development policies must be focused on increasing investment effectiveness, developing skills and workforce competitiveness, strengthening people's purchasing power through stable household consumption, and managing government expenditure efficiently and productively. In addition, the use of technology in various economic sectors is also an important catalyst in increasing productivity and innovation. Therefore, the regional government is expected to formulate a comprehensive development strategy, encompassing improvements in human resource quality, fiscal policy reform, support for digital transformation, and the creation of a conducive investment climate. With this approach, Southeast Sulawesi Province has significant potential to achieve sustainable economic growth.  

Gebre Miruts Beyene (Ph.D.) PDF

This paper explores the governance of smart cities in developing countries through a comparative analysis using technology, people, and institutional perspectives. While smart cities have been promoted globally as engines of innovation, sustainability and improved governance their realization in developing countries context remains challenged by infrastructural gaps, governance limitations, and socio-economic disparities. Drawing on recent scholarly literature (2015–2025), the study examines how technology-driven initiatives, citizen engagement, and institutional arrangements shape the trajectory of smart city projects in different developing regions. Findings reveal that while technology adoption is critical, people-centered inclusivity and institutional robustness remain equally indispensable for effective governance. The paper concludes with policy recommendations aimed at strengthening the integration of these dimensions to promote sustainable, inclusive, and resilient urban governance.  

1 Conny, 2 Alida Palilati, 3 Endro Sukotjo, 4 Yusuf PDF

This study aims to examine the influence of multi-channel service quality, including efficiency, reliability, physical environment, personnel quality, and technical quality, as well as the influence of satisfaction on behavioral intentions. This study used 384 outpatients at Siloam Hospital Makassar as respondents, with the criteria being patients who used self-pay, company-funded, or insurance and used the MySiloam application to obtain digital health services. The data for this study were collected using a questionnaire with a Likert scale. The collected data were then analyzed descriptively and using PLS analysis. The results of this study revealed that the aspects forming multi-channel service quality, consisting of efficiency, reliability, physical environment, personnel quality, and technical quality, as a whole, had a positive and significant influence on patient satisfaction. Furthermore, satisfaction in this study was also found to have a positive and significant influence on behavioral intentions.  

1Itoho-Owo Pedro Obot; 2Dr. Obioma V. Ugwoke; 3 Prof. Robinson Ugwoke PDF

This study was conducted to investigate the impact of integrated reporting on the profitability of listed deposit money banks in Nigeria, given the country's growing need for transparent corporate reporting and the global shift towards integrated reporting practices. This study was motivated by the prevalent focus of Nigerian banks on traditional financial reporting, which may overlook crucial non-financial factors that drive long-term value creation, potentially compromising stakeholders' decision-making and investors confidence. The main objective of this study was to assess the influence of integrated capital reporting on profitability of selected Listed Deposit Money Banks on the Nigerian Exchange Group.  The study population was 44 deposit money banks in Nigeria, with a sample size of 13 banks selected using purposeful sampling technique. Secondary data used were collected from published annual reports, company websites, and Nigeria Exchange Group website, covering a 10-year period (2014-2023). The variables used for this research were; profitability (dependent variable), financial capital, manufactured capital, intellectual capital, human capital, and social capital (independent variables). Ex-post facto research design was used to examine the relationship between integrated capitals reporting and profitability of selected deposit money banks in Nigeria. Five (5) research questions and hypothesis were formulated to guide the study. Data were analyzed using descriptive statistics (mean, median, minimum, maximum, and standard deviation) and regression analysis. Based on the findings of the study it was concluded that integrated reported capitals have significant influence on the profitability of listed deposit money banks in Nigeria. Specifically, financial capital, intellectual capital, human capital and social capital all had significant effects on the profitability of listed deposit money banks in Nigeria. While manufactured capital, has insignificant influence on the profitability of the studied banks. The study recommended that banks in Nigeria should increase financial capital by raising more debt and equity, invest in intellectual capital by acquiring more intangible assets, develop human capital through employee training and motivation, enhance social capital through donations and contributions to host communities and optimize/reduce manufactured capital (PPE) to boost profitability.  

Lubna Said Hijawi PDF

The tourism education program and its curriculum prioritise updates in response to the acceleration of the tourism industry and the rapid changes in the world. Referring to the quantitative indicators and qualitative measures of the Association of Arab Universities, this article presents the results of a survey conducted among 116 students at the third and fourth levels of the Tourism Management Department at the University of Jordan. The survey utilised a questionnaire that assessed their impressions of the University's quality of tourism education. Most surveyed students reported that the teaching curriculum and program quality were intermediate, regardless of the respondents' gender and academic level. These results demonstrate the need to improve the teaching program and curriculum at the Tourism Management Department by updating current curricula and collaborating with international programs to supplement the local tourism industry with a well-educated and skilled workforce.  

1 Abdul Syaban; 2 Dedy Takdir S; 3 La Ode Bahana Adam; 4 Asrip Putera PDF

This study was conducted with the aim of examining and understanding the influence of talent recruitment, training and development, and compensation on performance. It also aims to analyze and examine the mediating role of work engagement on the influence of talent recruitment, training and development, and compensation on performance. It also aims to examine the moderating effect of demographics on the influence of talent recruitment, training and development, and compensation on performance. The object of this study was Bank Sultra employees in Southeast Sulawesi Province. The population of this study was all employees with a sample size of 286 people. The data collection method used a questionnaire and the analysis tool used was SEM-PLS Ver. 4. Based on the test results, it can be concluded that (1) talent recruitment has a positive but insignificant effect on performance, (2) training and development has a positive and significant effect on performance, (3) compensation has a positive but insignificant effect on performance, (4) talent recruitment has a positive and significant effect on work engagement, (5) training and development has a positive and significant effect on work engagement, (6) compensation has a positive and significant effect on work engagement, (7) work engagement has a positive and significant effect on performance (8) work engagement mediates the effect of talent recruitment on performance, (9) work engagement mediates the effect of training and development on performance, (10) work engagement mediates the effect of compensation on performance, (11) Demographics do not moderate the effect of talent recruitment on performance, (12) Demographics moderate the effect of training and development on performance, and (13) Demographics moderate the effect of compensation on performance.  

1 Ahmad Hawareen; 2 Prof. Dr. Naser M. S. Jaradat; 3 Prof. Tareq Nael Hashem PDF

The study aimed to ascertain the influence of organizational structure growth on the job performance of public sector employees in Jordan and West Bank. The research employed a correlational descriptive methodology, with a sample including 249 male and female employees from the public sector. The sample was chosen by a convenience approach, and the study utilized a questionnaire as its instrument. The findings indicated a direct favorable effect of organizational structure enhancement on job performance. The study recommended the Public sector in Jordan and West Bank to persist in refining its organizational structure to align with environmental, economic, and social transformations, thereby ensuring transparency and clarity in responsibilities while enhancing interdepartmental communication mechanisms. Furthermore, it proposed the creation of a specialized unit within the ministry responsible for monitoring developments in global and local organizational structures, evaluating their alignment with the nature of public sector work, and recommending suitable modifications based on a comprehensive analysis of the ministry's requirements.  

1 Prof. Samir Suliman Aljamal; 2 Prof. Nasser M.S. Jaradat; 3 Prof. Ahmad Ismaiel Al Maani PDF

The study aimed to identify the reality of workplace stubbornness and its impact on organizational conflicts from the perspective of employees in government institutions in Jordan and West Bank. A questionnaire was used as the primary tool for data collection. The study adopted the descriptive-analytical approach and included a convenient sample consisting of (202) respondents. The results indicated the following: the level of workplace stubbornness among employees was moderate, with the highest dimensions, also at a moderate level being: insistence on opinion, refusal to follow directives, followed by low adaptability to change, and finally adherence to traditional methods, which scored low. On the other hand, the level of organizational conflicts was found to be high, with the highest domains, also at a high level being: poor communication, conflict of interest, interdepartmental conflict, and finally interpersonal conflict. The results further revealed a statistically significant impact at the significance level (α ≤ 0.05) of all dimensions of workplace stubbornness on all dimensions of organizational conflicts. The study concluded with several recommendations: promoting a culture of dialogue and effective communication between employees and management; developing change management programs to reduce employee resistance to new directives; fostering a collaborative work environment; and conducting periodic studies to measure levels of workplace stubbornness and organizational conflicts to evaluate the impact of administrative interventions and identify areas for continuous improvement.  

R. Suba1, Dr. T.R. Anandhi 2 PDF

This study investigates how sustainable marketing influences consumers’ decisions to buy organic products in India, focusing on Tamil Nadu. It emphasizes the importance of eco-friendly production, ethical sourcing, transparent communication, and credible certifications in building consumer trust. Government programs such as NPOP, PKVY, and NMNF play a key role in promoting organic farming and supporting farmers. Research shows that sustainability-focused strategies, including green labelling and value-based messaging, positively shape consumer attitudes and purchasing behaviour. Challenges like high prices, limited consumer awareness, and fragmented supply chains are also considered. Marketing strategies that leverage digital platforms, ethical branding, and consumer education are highlighted as effective approaches. Overall, adopting sustainable marketing practices is essential for growing the organic product market, encouraging responsible consumption, and fostering long-term consumer loyalty.  

Sunari1, *Sudirman Zaid2, Eliyanti Agus Mokodompit3, Sinarwaty4 PDF

This study aims to evaluate and examine the influence of organizational support on job satisfaction, job burnout, and work engagement. In addition, it investigates the mediating role of job satisfaction in these relationships. Furthermore, the moderating role of self-efficacy is analyzed by examining its effect on organizational support, job satisfaction, and work engagement. The research was conducted within the Southeast Sulawesi Regional Police, involving 253 police officers as respondents, selected proportionally across different work units. Data were collected using questionnaires and analyzed through descriptive statistics and partial least squares analysis.The findings reveal that organizational support has a positive and significant influence on job satisfaction and work engagement, but not on job burnout. Job satisfaction was also found to have a negative and significant effect on job burnout, while positively and significantly influencing work engagement. Regarding its mediating role, job satisfaction fully mediates the effect of organizational support on job burnout and partially mediates its effect on work engagement. Moreover, self-efficacy positively moderates the influence of organizational support on job satisfaction, as well as the effect of job satisfaction on work engagement. These results contribute to the development of work behavior within the police context, emphasizing the crucial role of organizational support, job satisfaction, and self-efficacy.

1Dr. Nabila Hassan Abdo; 2Dr. Abdul Salam Ahmed Hussein; 3Fuad Mansoor Ahmed PDF

The study aimed to develop a proposed model to improve the quality of institutional performance in Yemeni universities in light of the Japanese Kaizen methodology. This was achieved by identifying the current status of institutional performance quality in Yemeni universities. The researchers used the descriptive approach in both its survey and developmental forms. To achieve the study’s objectives, a simple random sample of 312 faculty members was selected. A questionnaire was designed to collect data from faculty members at Sana’a University and the University of Science and Technology. The study reached several findings, the most significant of which indicated that the quality of institutional performance in Yemeni universities, from the perspective of faculty members, was rated as average, with a low level across the following domains: goal achievement, service quality, job security, and institutional vision. Based on these findings, a proposed model was developed to enhance institutional performance in Yemeni universities using the Japanese Kaizen methodology.  

Normayana, Dedy Takdir Syaifuddin, Sulvariani Tamburaka, Wahyuniati Hamid PDF

This study investigates the influence of Social Comparison Orientation (SCO) and Digital Financial Technology (DFT) on Financial Management Behavior (FMB), with Financial Self-Efficacy (FSE) as a mediating variable and Financial Socialization (FS) as a moderating variable. The novelty of this research lies in its integrated model combining psychological constructs and digital financial tools within the behavioral finance framework, applied to employees of PT BPD Sulawesi Tenggara—an underexplored population in prior studies. Employing a quantitative, cross-sectional design, the study collected data from 300 respondents through purposive sampling. Partial Least Squares Structural Equation Modeling (PLS-SEM) was used for hypothesis testing. The results show that DFT and FSE have a significant positive effect on FMB, while SCO does not significantly influence FMB directly. However, FSE mediates the relationship between SCO and FMB, as well as between DFT and FMB. FS has a direct positive effect on FMB but fails to significantly moderate the relationship between both SCO and FMB and DFT and FMB. The findings suggest that while socialization is important, its moderating role diminishes among financially literate professionals. The study contributes to extending the Theory of Planned Behavior and Social Cognitive Theory in the context of financial digitalization. These results offer practical implications for financial institutions to foster digital adoption and internal capacity-building among employees to enhance their financial management behavior.  

Najoua Rhali ; Said Youssef ; Zainab Joukhrane PDF

In order to address the increasing significance of environmental, social, and governance (ESG) challenges, this article examines how management control systems are evolving. This conceptual growth of management is examined ; control when addressing sustainability issues and carrying out research. Important theoretical frameworks such as institutional theory, legitimacy theory, and stakeholder theory are covered in these contributions. The need for a more thorough and integrated approach to management control that promotes long-term value development and complies with ESG standards is emphasized in this article. This study aims to provide insights and improve the scholarly conversation. For businesses who wish to ensure that performance evaluations align with sustainable development objectives.  

S. Anbuselvi PDF

Electronic media has forthrightly ticketed the nature and scope of white-collar crime, creating new problems for victims, regulators, and law enforcement in India and worldwide. The digitization of communication, monetary transactions, and personal information has enabled criminals to engage in extensive economic crimes - including identity theft, cyberspace fraud, blackmail, and corporate manipulation - often without detection or direct interaction with victims. The omnipresence of the internet, the proliferation of digital banking and social media, has made cybercrimes, phishing, data breaches, online scams, and electronic marketplace manipulation easier to engage in and easier to escape from, often perpetrated by an individual working within government agencies or corporations, exploiting legal loopholes and technological advancements. The consequences can be severe for victims, they can suffer financial loss, reputational impact, and mental anguish. For companies they can incur additional costs, suffer damage to their reputation and experience loss of public trust/downgrading by regulators. Governments cannot keep track of rapidly evolving cyber techniques. Certain legislation such as the Information Technology Act, 2000 and the Prevention of Money-Laundering Act, 2002 has attempted to address these offences; however, enforcement is often impeded by lack of awareness, slow pace of justice and difficulty obtaining digital evidence. The example of prominent Indian cases of the Paytm, blackmail case and the fake website for Amazon show the scope and complexity of these offenses. As electronic media change and evolve, so too must laws, policies, and public awareness campaigns to address the increasing threat of white-collar crime rise in the digital age.

Dr. Al-Ghani D. Mohammad PDF

This study examines the implementation and early outcomes of the Bangsamoro peace process, focusing on the transition from the Autonomous Region in Muslim Mindanao (ARMM) to the Bangsamoro Autonomous Region in Muslim Mindanao (BARMM). Using qualitative document analysis of primary legal instruments such as the Comprehensive Agreement on the Bangsamoro, Republic Act No. 11054 or the Organic Law for the Bangsamoro, official government reports, civil-society assessments, and secondary literature. The study identifies principal achievements, persistent challenges, and critical factors that shape prospects for durable peace. Findings indicate important institutional and political gains, notably political recognition, an expanded autonomy framework, and formal mechanisms for normalization, while highlighting persistent obstacles including institutional capacity gaps, economic underdevelopment, the presence of violent spoilers, and unresolved issues of transitional justice and land disputes. The study concludes with policy recommendations to strengthen governance, accelerate socio-economic development, sustain disarmament and reintegration efforts, and deepen inclusive participation to consolidate peace.  

Prof. Tareq Nael Hashem PDF

This study aimed to determine the effect of digital internal marketing on the quality of service in Jordanian Banks. The study population consists of all employees in Jordanian banks. A convenience sample of 500 employees was selected to distribute questionnaires to, and 412 valid questionnaires were retrieved for analysis. Descriptive statistical methods were employed in conjunction with regression analysis, utilizing the SPSS program to analyze the sample characteristics and test the study hypotheses. The independent variable includes digital internal marketing, and the dependent variable is the quality of service. Data were collected by designing a questionnaire that was distributed to workers in Jordanian Banks. The main result of the study was that there is a statistically significant effect of internal marketing applications on the quality of service in Jordanian Banks and that all internal marketing methods are highly applied. The study recommended developing a promotion system based on employees' actual efforts, allowing the incentives system to be applied fairly among Jordanian bank employees. The Jordanian bank management should provide the workers with sufficient information about the service objectives.  

Yaser Sayadi PDF

Virtuous leadership, characterized by an ethical and human-centered approach, is crucial in influencing professional behavior and employee commitment, especially in educational systems where the performance of individual teachers directly affects the quality and effectiveness of the teaching and learning process. By understanding the psychological and motivational factors that shape this relationship, we can develop sustainable, human-focused management strategies. Therefore, this study aims to explore the connection between virtuous leadership and individual job performance, with particular emphasis on the mediating roles of happiness and job engagement. The investigation seeks to clarify how emotional and ethical aspects of the work environment can serve as indirect yet significant pathways to enhance performance in educational institutions. The research was applied in nature and involved a statistical population of 420 primary school teachers in Javanrood during the academic year 2024-2025. From this population, a sample of 202 teachers was selected using a convenience sampling method. The research utilized several validated tools: the Virtuous Leadership Questionnaire developed by Wang and Hackett, the Individual Job Performance Questionnaire by Paterson and Husband, the Job Engagement Questionnaire by Kanungo, and the Oxford Happiness Questionnaire by Argyle and Lu. Data analysis was conducted using SPSS and AMOS software. The results indicated that the model demonstrated good fit, with significant coefficients for the direct effects of virtuous leadership on both happiness and job engagement. Additionally, happiness was found to positively influence individual job performance, as did job engagement. The study also confirmed the indirect effects of virtuous leadership on individual job performance through the mediators of happiness and job engagement (t ≥ 1.96; P ≤ 0.05). Although virtuous leadership does not have a direct effect on individual job performance, the empirical findings confirm its positive and statistically significant impact through the mediating variables of happiness and job engagement.

Muhamad Alibaba1, Sudirman Zaid2, Juharsah3, Wahyuniati Hamid4 PDF

The aim of this research is to test and examine The Influence of Digital Marketing and Industry Dynamics on Bank Sultra's Marketing Performance in the Media of Marketing Ability and in the Moderation of Company Size. The sample in this study used the Slovin formula calculation. The population of Bank Sultra customers was 75,503 who used mobile banking. This will determine the sample size that can represent the population with a certain margin of error, resulting in 398 respondents. The analytical tool used was SmartPLS 4. The results of this study show a significant positive influence of digital marketing on the marketing capabilities of Bank Sultra. There is a significant positive influence of industrial dynamics on the marketing capabilities of Bank Sultra employees. There is a significant positive influence of marketing capabilities on the marketing performance of Bank Sultra. There is no insignificant positive influence of digital marketing on the marketing performance of Bank Sultra. There is a positive and significant influence of industrial dynamics on the marketing performance of Bank Sultra. The indirect influence of the mediating role of marketing capabilities between digital marketing on the marketing performance of Bank Sultra. The indirect influence of the mediating role of marketing capabilities between industrial dynamics on the marketing performance of Bank Sultra. The role of moderation, company size plays a moderating role between digital marketing on the marketing capabilities of Bank Sultra with a moderate moderation category.  

Kamrin1, Adnan Hakim2, Patwayati3, Nofal Nur4 PDF

This study analyzes the role of social capital, maternal involvement, social networks, and health professionals including doctors, community health center heads, and nutrition program officers in the effectiveness of stunting prevention services in Kendari City. The research background stems from the persistently high prevalence of stunting in Southeast Sulawesi, including Kendari, despite a national downward trend. A qualitative case study approach was applied in five Community Health Center through in depth interviews, observations, and secondary data analysis. The findings reveal that service effectiveness is influenced by the interplay of medical, social, and institutional factors. Maternal roles were crucial in child nutrition practices from preconception to postnatal stages, while social capital and community networks strengthened participation and program sustainability. Doctors and Community Health Center heads provided policy direction and ensured quality medical services, while nutrition officers served as key agents in education and counseling. The synergy among these actors fostered a community-based collaboration model that improved service effectiveness. This study introduces the Adaptive Collective Participation Theory, which explains how maternal roles, social capital, social networks, and health professionals can be integrated to enhance stunting prevention services. The findings suggest the need for comprehensive policy strategies that emphasize community empowerment, maternal involvement, and cross-sector collaboration to accelerate stunting reduction in Kendari City.  

Amiruddin1*, Sudirman Zaid2, Sinarwaty3, Wahyuniati Hamid4 PDF

This study aimed to determine and examine the influence of work stress, work-family conflict, and workload on job burnout and job satisfaction. In addition, this study was conducted to determine and examine the mediating role of job burnout on the influence of work stress, work-family conflict, and workload on job satisfaction, and to test the moderating role of emotional intelligence on the influence of work stress on job burnout and job satisfaction. The object of this study was the Mobile Brigade Unit of the Southeast Sulawesi Regional Police, with a sample size of 121 married police personnel. Total sampling was used as the sampling technique. The data for this study were collected using a closed questionnaire with each question on each variable. The collected data were then analyzed using descriptive analysis and partial least squares (PLS) analysis using SmartLS 4. The findings of this study indicate that work stress, work-family conflict, and workload have a positive and significant influence on job burnout. Furthermore, work stress, work-family conflict, workload, and job burnout were found to have a negative and significant influence on job satisfaction. Emotional intelligence was found to have the most significant influence on job satisfaction. Furthermore, job burnout was found to be a mediating variable in the influence of work stress, work-family conflict, and workload on job satisfaction, where the mediating role of job burnout on each influence is partial mediation. Finally, in the moderation test, it was found that emotional intelligence could not act as a moderator of the existing influence.

Phradiansah1, Nurwati2, Laode Asfahyadin Aliddin3, Sri Wiyati Mahrani4 PDF

Micro, Small, and Medium Enterprises in the creative industry sector are important actors in increasing the workforce and improving the level of the national economy. The main problem of micro, small, and medium enterprises in the creative industry sector is that digital technology is still considered ambiguous and has a significant direct impact on organizational performance. Creative Industry Organizations should be able to optimize the function of digital technology by including open innovation in the organization. Therefore, this study aims to explore the relationship between digital technology and organizational performance and the ability of open innovation to mediate these two variables. The data came from 182 creative industries in Kendari City, Southeast Sulawesi, Indonesia. Data was collected and analyzed for second orders using SMART Partial least squares-4. Novelty of this research shows that digital technology does not have a significant direct influence on organizational performance in the Creative Industry however, when open innovation is included as a mediating variable, the relationship between digital technology and organizational performance becomes very strong. Digital technology is only a tool to help speed up work, the real strength of the creative industry lies in the ability of organizations to create open innovations by using digital technology.  

1Muogbo, Uju S. (PhD); 2Chineze J. Ifechukwu-Jacobs (PhD); 3Muogbo Uchenna Favour; 4Okezie Esther C; 5Ezeamama Ifeyinwa.G. (PhD); 6Arinze Emeka S. (PhD); 7Obiezekwem Jeffery C (PhD) PDF

This study examined how Green Human Resource Management (GHRM) practices enhance sustainability outcomes in manufacturing firms in Imo State, Nigeria. Grounded in the Resource-Based View and the Theory of Planned Behavior, the study employed a quantitative, cross-sectional design, utilizing structured questionnaires to gather responses from employees of manufacturing firms. The study population consists of 501 employees across various subsectors in the Anambra, Enugu, and Abia industrial corridors. A sample size of 141 is calculated using the Taro Yamane formula with a 5% error margin. Descriptive statistics (means, standard deviations, frequency distributions) are used to summarize GHRM practice adoption (green recruitment/selection, green training & involvement, green performance management & rewards) and sustainability outcomes (environmental, economic, and social). Pearson Product–Moment correlation coefficients test the hypothesized relationships between GHRM practices and sustainability performance. The paper contributes context-specific evidence from Anambra, one of Nigeria’s most industrialized states, while extending contemporary GHRM practice that links HR levers to measurable sustainability outcomes. Policy and managerial implications are drawn for scaling GHRM in Nigeria’s manufacturing sector. Recent national and scholarly evidence shows the motivation and significance.  

Didik Erfianto1, Samdin2, Nasrul3, Sinarwaty4 PDF

This study aims to analyze the influence of transformational leadership and job satisfaction on organizational commitment, work motivation, and Organizational Citizenship Behavior (OCB), and the mediating role of organizational commitment and work motivation in the changes in transformational leadership and job satisfaction that influence the creation of OCB. This study was conducted at the Directorate of Special Crime Investigation of the Southeast Sulawesi RegionalPolice with 137 police from all work units as respondents. Research data were collected using an online question naire, then analyzed using descriptive analysis and partial least squares (PLS V.4). The results of the study indicate that transformational leadership has a positive and significant influence on organizational commitment and OCB, with the most dominant influence on work motivation. In addition, job satisfaction also has a positive and significant influence on organizational commitment, work motivation, and OCB. Further more, this study found that organizational commitment and work motivation have the same influence in increasing OCB. Regarding the mediation effect, this study found that organizational commitment partially mediates the influence of transformational leadership and job satisfaction on OCB, and workmotivation also has asignificant influence on the existing relationship.

Jamil1, Dedy Takdir Syaifuddin2, Sudirman Zaid3, Laode Asfahyadin Aliddin4 PDF

In accordance with the research objective, namely to determine the influenceServant Leadership, Mediated Organizational CultureSelf-Efficacy and Innovative Work Behavior Moderated to Team Performance Innovation. This study uses quantitative research approach in testing the hypothesis. The subjects of this study were Regional Police personnel in Southeast Sulawesi Province, Indonesia..The population and respondents in this study wereSoutheast Sulawesi Regional Police personnelis 127 people,considering that the population is relatively affordable, the entire population will then be used as respondents in this study. Data Analysis Techniques using SmartPLS 4. Research Resultswhich states thatServant leadershiphas a significant influence on self-efficacy; Organizational culture has a significant effect on self-efficacy; Self-efficacy has a significant effect on performance innovation; Servant leadership has a significant effect on performance innovation;Organizational culture has no significant influence onperformance innovation; Servant Leadership has a significant effect on Team Performance Innovation mediated by Self Efficacy; Organizational Culture has a significant effect on Performance Innovation mediated by Self Efficacy;Innovative work behavior plays a moderating role in the influence of servant leadership on performance innovation;Innovative work behavior plays a moderating role in the influence of organizational culture on performance innovation;Innovative work behavior plays a moderating role in the influence of self-efficacy on performance innovation.  

Abdul Latief1, Nasrul2, Sudirman Zaid3, Muh Masri4 PDF

The purpose of this study was to examine and assess the Effect of Servant Leadership on Performance, Mediated by Cognitive and Affective Trust and Moderated by Personality, among Employees of PT Bank Sultra. The population in this study was all 843 permanent employees of Bank Sultra, and the sample size was 89 respondents based on the Slovin formula. The analytical tool used was SmartPLS 4. The results of this study indicate a significant positive effect of servant leadership on the cognitive trust of Bank Sultra employees. Servant leadership also has a significant positive effect on the affective trust of Bank Sultra employees. Servant leadership also has a significant positive effect on the performance of Bank Sultra employees. Cognitive trust also has a significant positive effect on the performance of Bank Sultra employees. Affective trust also has a positive and significant effect on the performance of Bank Sultra employees. Servant leadership has a positive and significant effect on the performance of Bank Sultra employees, mediated by cognitive trust. Servant leadership also has a positive and significant effect on the performance of Bank Sultra employees, mediated by affective trust. Personality plays a moderating role between servant leadership and Bank Sultra employee performance.  

Samdin1,2, Endro Sukotjo3, Sinarwaty4 PDF

Banking brand equity is a valuable asset that attracts more consumers. This study aims to analyze and evaluate the influence of social media usage, perceived value, brand trust, electronic word of mouth, perceived risk, and brand image on brand equity and to examine the mediating role of brand image on the existing influence. This study was conducted at the PT. Bank Pembangunan Daerah Sulawesi Tenggara Branch Kendari with a sample of 100 customers with a sampling technique using purposive sampling, with the criteria being customers who use m-banking facilities and are active on social media and know information related to the research object. The data collection process for this study used a questionnaire, and the collected data were then analyzed using descriptive analysis and partial least square (PLS) statistical analysis.    The results of this study reveal that social media usage does not have a significant effect on brand equity but has a significant effect on brand image. Overall, perceived value has a positive and significant effect on brand image and equity. Brand trust has a positive and significant effect, is the most dominant factor in brand equity, and is significant in brand image. In this study, e-WOM has a positive and significant effect on both brand image and brand equity. Perceived risk was found to have a negative and significant effect on brand image but was not significant for brand equity. In the mediation test, brand image partially mediates the influence of perceived value, brand trust, and e-WOM on brand equity, whereas brand image plays a full mediating role in the influence of social media use and perceived risk.  

Robina Ahmed; Dr. Tafiquar Rahman PDF

The main purpose of the article is to highlight the deep Sufi mysticism specifically examining Farid ud-Din Attar's epic poem, Mantiq-ut-Tair (The Parliament of Birds), as a quintessential example of this genre. It has to be noted that Attar’s work is a master class in Sufi allegory and it is being used the journey of birds to a mythical king by name the Simurgh, to represent the human soul's quest for divine union. In this allegorical poem various birds representing mystics, unite themselves under the leadership of the hoopoe in order to journey to the court of the Simurgh, a mysterious bird whose name signifies "thirty birds," dwelling in Mount Kaf, the mountain which encircles the world. At the commencement of the poem there is a long debate between the hoopoe and the other birds, who at first allege various excuses for not undertaking the journey, while he rebukes them for their Luke-warmness, not concealing, however, the fact that the journey is full of peril, and that though many start few will reach the goal. The hoopoe's description of the road is as follows: "We have seven valleys to traverse. The first is the Valley of Search; the second the Valley of Love, which has no limits; the third is the Valley of Knowledge the fourth is the Valley of Independence; the fifth is the Valley of Unity, pure and simple; the sixth is the Valley of Amazement; last of all is the valley of Poverty and Annihilation, beyond which there is no advance. There thou wilt feel thyself drawn, but will have no power to go any further. It has to be mention that Mantiq-ut-Tair is not merely a literary masterpiece but has a profound psychological and theological text and offering timeless insights into the nature of spiritual struggle and the attainment of enlightenment. This is what has been attempting to highlight throughout this article for a wide audience.  

Yang Zhang PDF

This study employs a diachronic analytical approach to explore the mechanisms of environmental change's impact on Yao dance form evolution and cultural adaptation strategies through systematic tracking of 72 dance groups across 21 Yao communities in five southern Chinese provinces over 24 years (2000-2024). The research utilizes a mixed-methods design, integrating environmental data from government statistics, meteorological records, and remote sensing imagery with dance morphology data obtained through participant observation, 386 in-depth interviews, and 2,000 hours of video documentation, analyzed using principal component analysis, structural equation modeling, and geographically weighted regression. The findings reveal that environmental transformations in Yao settlement areas—including a mean annual temperature increase of 1.3±0.4°C, urbanization rate of 42.8%, and migrant worker population ratio of 38.7%-significantly influenced dance form evolution, with movement complexity index increasing from 3.24±0.45 in the traditional period to 5.92±0.73 in the innovative period (F=42.38, p<0.001), spatial utilization rate rising from 42.3±5.6% to 71.4±8.9%, while traditional costume elements decreased from 18.6±2.3 to 11.3±1.5. Principal component analysis extracted three factors explaining 72.8% of cumulative variance, with modernization factor (31.2%) and social transformation factor (23.6%) showing significantly greater influence than natural environmental factor (18.0%). The relationship between urbanization rate and movement complexity exhibits an inverted U-shape (R²=0.673, p<0.001), indicating that moderate environmental change stimulates cultural innovation while excessive change leads to cultural homogenization. The study identifies four cultural adaptation strategies: conservative resistance type (18.2%), selective absorption type (42.6%), innovative integration type (28.5%), and commercial orientation type (10.7%), with the selective absorption strategy achieving a 73.5% core movement vocabulary retention rate through a "differentiation between internal and external" dual-track system. The environment-culture-dance co-evolutionary model constructed in this study reveals the nonlinear characteristics of cultural evolution, providing theoretical foundations and practical guidance for ethnic minority cultural heritage preservation in the context of global environmental change, with significant reference value for formulating differentiated and adaptive cultural protection policies.  

Shabarul Mukjizat1, Samdin2, Yusuf Montundu3, La Ode Asfahyadin Aliddin4 PDF

This study examines the effects of leadership agility and employee competence on employee creativity in the banking sector. It addresses the need for integrated models that combine environmental factors, such as leadership behaviors, with individual capabilities to better understand creativity in dynamic service contexts. An explanatory quantitative research design was applied, involving 126 employees from PD. BPR Bahteramas, a rural credit bank operating in 12 regencies/cities in Southeast Sulawesi, Indonesia. Participants were selected through purposeful proportional sampling based on their direct involvement in core banking operations and a minimum tenure of one year. Data were collected using validated and reliable survey instruments, with all constructs measured on a five-point Likert scale. Leadership agility, Employee competence, and Employee creativity demonstrated high internal consistency (Cronbach’s α > 0.92). Structural Equation Modeling–Partial Least Squares (SEM-PLS) was used to assess both the measurement and structural models, with significance determined via bootstrapping (5,000 resamples). The model demonstrated strong explanatory power, with leadership agility and Employee competence jointly accounting for 95.8% of the variance in Employee creativity (R² = 0.958). Both leadership agility (β = 0.459, p < 0.001) and Employee competence (β = 0.529, p < 0.001) had significant positive effects, with Employee competence exerting a slightly stronger influence. Effect size analysis indicated large impacts for both predictors (f² = 0.352 and f² = 0.468, respectively). The findings highlight the importance of a dual-track strategy for enhancing creativity in banking institutions by simultaneously developing agile leadership capabilities and strengthening Employee competencies. Competence emerged as a slightly more dominant driver, suggesting that investments in skill and capability development may yield particularly high creative returns. These results contribute to the literature by integrating environmental and individual determinants within a single predictive model, offering both theoretical enrichment and practical guidance for human resource management in service-oriented industries.  

Ribka Diana Linsay Siwi1, Sudirman Zaid2, Laode Asfahyadin Aliddin3, Nursaban Rommy Suleman4 PDF

The purpose of this study is to examine and assess the effect of work engagement on job performance mediated by perceived organizational support and organizational justice on the performance of police personnel in the South East Sulawesi Regional Police. Data collection was conducted using a questionnaire. The population of this study consists of all police personnel in the South East Sulawesi Regional Police who have worked for more than 2 years, totaling 2167 personnel. The sample was drawn using Slovin's formula at a precision level of 5 percent, resulting in a sample size of 338 individuals. The analytical tool used is SmartPLS.. The results of the study show that work engagement has a positive and significant effect on perceived organizational support among the personnel of the Southeast Sulawesi Police, work engagement has a positive and significant effect on organizational justice among the personnel of the Southeast Sulawesi Police, work engagement has a positive and significant effect on job performance among the personnel of the Southeast Sulawesi Police, perceived organizational support has a positive and significant effect on job performance among the personnel of the Southeast Sulawesi Police, organizational justice has a positive and significant effect on job performance among the personnel of the Southeast Sulawesi Police, perceived organizational support plays a mediating role in the influence of work engagement on job performance with a partial mediation nature, and organizational justice plays a mediating role in the influence of work engagement on job performance with a partial mediation nature.